Frequently Asked Questions

Everything you need to know about BIOAQUA Pakistan products and services.

Are BIOAQUA products sold here 100% authentic?

Yes, we are the official distributor in Pakistan. Every product comes with a verifiable scratch-and-scan QR code to ensure you receive only genuine BIOAQUA skincare.

What are the shipping charges and delivery timelines?

We offer nationwide shipping across Pakistan. Delivery typically takes 2-4 working days. Shipping is free on orders above PKR 3,000, while a flat rate applies to smaller orders.

Do you offer Cash on Delivery (COD)?

Yes, we provide Cash on Delivery services all over Pakistan. You can also pay via Bank Transfer or JazzCash for added convenience.

What is your return and exchange policy?

We offer a 7-day return policy for damaged or incorrect items. Due to hygiene reasons, we cannot accept returns for products that have been opened or used.

How do I choose the right product for my skin type?

Each product page features a detailed 'Skin Type' guide. You can also contact our beauty consultants via WhatsApp for a personalized skincare routine recommendation.

Are BIOAQUA products suitable for sensitive skin?

Most BIOAQUA products are formulated with natural ingredients like Aloe Vera and Vitamin C. However, we always recommend performing a patch test on your inner wrist before full application.