Returns & Exchanges

At BIOAQUA Pakistan, we prioritize your skin's health and satisfaction. If you are not completely happy with your purchase, our flexible 7-day return and exchange policy ensures a seamless resolution for all our valued customers.

1

Initiate a Request

Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and a clear photo or video of the product received.

2

Quality Inspection

Our team will review your request to ensure the product is unused, in its original packaging, and qualifies for a return due to damage, wrong item, or quality concerns.

3

Package & Ship

Once approved, securely pack the items and ship them back to our designated warehouse address using a traceable courier service of your choice.

4

Refund or Exchange

After receiving and verifying the returned items, we will process your exchange or issue a refund to your original payment method or bank account within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing